At Orchard Homes we are committed to putting our customers first - making you the priority and going the extra mile to ensure we better your expectations with our carefully designed, high-quality developments. This charter outlines and reinforces our unflinching commitment.


We want you to have absolute confidence when purchasing a property from Orchard Homes.  To achieve this we will;

  • Seek to ensure that you appoint your own professional legal advisor to carry out the legal formalities of buying the property and to represent your interests.

  • Ensure you know who to contact at every stage of your purchase to answer any questions you may have.

  • Keep you informed of any relevant choices / options you can consider.

  • Provide health and safety advice to reduce, as far as possible, the risk of danger on the development site during construction.

  • Give you reliable information about Build Warranty.

  • Keep you informed of construction timescales, legal completion and the handover of your Orchard Home.

  • Ensure that the functions and facilities of your new home are demonstrated to you.

  • Inform you of the after sales service Orchard Homes will provide on completion.


We have faith in the build quality of your new home and so should you. To reinforce this, you will will benefit from a ten year structural warranty, with the first year of this cover being provided by Orchard Homes. The full details of this cover will be in your own warranty documents which you will receive through your solicitor or legal conveyancer.